Making a Complaint or Warranty Claim
We aim to provide an excellent service to all our customers, however, we accept that sometimes things go wrong.
If something went wrong, we'd like to know as soon as possible so we can make things right!
If you have a complaint we will try to resolve it as quickly as possible, and use your feedback to review and improve our services. Complaint and warranty claims must be made in writing; please use the complaint form below, or write to us at the address provided.
Please note: If you are reporting a problem for the first time, we may treat this as a request for a service rather than as a complaint.
160 Heol Llanishen Fach
t: 029 20 611 277