Making a Complaint or Warranty Claim

We aim to provide an excellent service to all our customers, however, we accept that sometimes things go wrong. 

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If something went wrong, we'd like to know as soon as possible so we can make things right!

If you have a complaint we will try to resolve it as quickly as possible, and use your feedback to review and improve our services. Complaint and warranty claims must be made in writing; please use the complaint form below, or write to us at the address provided.

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Please note: If you are reporting a problem for the first time, we may treat this as a request for a service rather than as a complaint.

Complaint/Warranty Claim Form