Making a Complaint or Warranty Claim

We aim to provide an excellent service to all our customers, however, we accept that sometimes things go wrong. 

If something went wrong, we'd like to know as soon as possible so we can make things right!


If you have a complaint we will try to resolve it as quickly as possible, and use your feedback to review and improve our services. Complaint and warranty claims must be made in writing; please use the complaint form below, or write to us at the address provided.

Please note: If you are reporting a problem for the first time, we may treat this as a request for a service rather than as a complaint.



Complaint/Warranty Claim

160 Heol Llanishen Fach



CF14 6RG

t: 029 20 611 277


Complaint/Warranty Claim Form

About your complaint

Please tell us what your complaint relates to

What is your complaint (please add as much detail as possible including any reference numbers you may have)?

How would you like us to resolve your complaint?

Thank you! Your message has been sent.