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The Adaptmyhome Trusted Person Scheme

Updated: Jun 16

We occasionally hear of rogue traders taking advantage of the elderly and vulnerable. Luckily, this is not an everyday occurrence, but when you invite a company into your home to provide you with a product or service, how can you be sure that you are not being mis-sold? Adaptmyhome operates (in addition to our stringent Consumer Code) a Trusted Person Scheme – a scheme where we are happy to share all the information, we provide to you, with a family member or trusted friend.


Sharing information can reassure people close to you that you are dealing with a reputable company who are helping you make the right choice about home improvements or home adaptations.

How does it work?


Before we produce an estimate, quotation or order, we will ask if you would like to nominate a ‘Trusted Person’. The person can be a friend, neighbour, family member or carer.



While we will not disclose sensitive information like your bank details, the documentation we produce may reveal personal information about you, such as your health condition. So the person you nominate must be someone trustworthy. We will then contact your nominated person to make sure that they are happy to be a part of the scheme. From then on, we shall copy them in on all our communications with you until either the work is complete, or you decide to end the Trusted Person scheme. The level of contact will be decided by yourself, from full disclosure to simply a person to contact in the case of an emergency.


The Adaptmyhome Trusted Person Scheme is another example of what sets Adaptmyhome apart from our competitors. It is a scheme unique to us and reassures you, your friends and family members that the advice you receive is reasonable and that you are paying a fair price for the services we offer.


To find out more about our offers on stairlifts, adaptation products and home improvement services please visit our website www.adaptmyhome.co.uk

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